What? Did I get the name right? Are you kidding? This was my reaction when my daughter told me that we will be going to a restaurant called Dolores but you can call me Lolita. What an unusual name for a restaurant. Today’s writing prompt is about service – the most dreadful or wonderful service you’ve ever had as a customer.
In March of this year, my daughters and I had a beautiful dining experience at Dolores. Our reservation was at 6:00 PM and we were just a tad late, but that didn’t keep us from getting seated immediately. Initially, we chose to sit inside the restaurant but then the manager suggested that we sit outside. He placed us at table on the terrace that gave us a lovely view of the bustle of the city in the evening. We sat amidst potted palms and bouganvilla flowers which added such a pleasant ambiance.
Our sever arrived promptly and treated us as if were the only guests in the busy restaurant. He gave us his undivided attention as he patiently answered our questions about the menu. His suggestions for us that evening were delightful and delectable.
As the evening wore on, the weather changed – it got cooler. John, the manager approached us with a warm smile and offered us three red, cozy blankets. Wow! We’ve never had blankets at a restaurant. At first, we thought it would look silly, but we threw our inhibitions out and snuggled up to enjoy the experience.
When the dessert menu arrived, the choice was easy. It was a unanimous decision to try the “Double or Nothing”. We were in dessert heaven!
The hospitality team at Dolores but you can call me Lolita in Miami certainly knows how to serve their guests. This restaurant is a gem!