Home » Customer service » Delightful and Delectable Dinner at Dolores

Delightful and Delectable Dinner at Dolores

What? Did I get the name right? Are you kidding? This was my reaction when my daughter told me that we will be going to a restaurant called Dolores but you can call me Lolita. What an unusual name for a restaurant. Today’s writing prompt is about service – the most dreadful or wonderful service you’ve ever had as a customer.

Dolores but you can call me Lolita

In March of this year, my daughters and I had a beautiful dining experience at Dolores.  Our reservation was at 6:00 PM and we were just a tad late, but that didn’t keep us from getting seated immediately. Initially, we chose to sit inside the restaurant but then the manager suggested that we sit outside. He placed us at table on the terrace that gave us a lovely view of the bustle of the city in the evening. We sat amidst potted palms and bouganvilla flowers which added such a pleasant ambiance.

Our sever arrived promptly and treated us as if were the only guests in the busy restaurant. He gave us his undivided attention as he patiently answered our questions about the menu. His suggestions for us that evening were delightful and delectable.

As the evening wore on, the weather changed – it got cooler. John, the manager approached us with a warm smile and offered us three red, cozy blankets. Wow! We’ve never had blankets at a restaurant. At first, we thought it would look silly, but we threw our inhibitions out and snuggled up to enjoy the experience.

When the dessert menu arrived, the choice was easy. It was a unanimous decision to try the “Double or Nothing”. We were in dessert heaven!

The hospitality team at Dolores but you can call me Lolita in Miami certainly knows how to serve their guests. This restaurant is a gem!

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20 thoughts on “Delightful and Delectable Dinner at Dolores

  1. What a lovely name for a restaurant and how wonderful an experience you had. Every moment of life is precious and one must live it up. I enjoyed reading your experience. Thanks for sharing.

  2. What a wonderful event! Good food, great service, lovely environment, and fun dessert menu–and a happy meal for you and your daughters to share together. It doesn’t get any better than that!

  3. It seems rare to have good customer service these days. This restaurant goes above and beyond to create a pleasurable dining experience for its patrons. They get five stars alone just for the name…love it! Thanks for sharing Elaine!

  4. That is just the best name for a restaurant I have ever heard 🙂 I just love that name – surely you would never forget it – but if you did you would just have to say ‘the you can call me …. ‘ restaurant and every one would know the place you mean.

    It is so lovely to get good service isn’t it – that is the first thing I measure against – if the service is poor it doesn’t matter how good the food or the prices – I just won’t give them my patronage! [Getting tough in my old age]

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